Shipping policy

SHIPPING POLICY

Elvia
Website: https://elviamd.co
Last Updated: October 19, 2026

1. ORDER PROCESSING TIMES

At Elvia, we strive to process and ship all orders as quickly and efficiently as possible.

Orders are typically processed within 1–2 business days, Monday through Friday, excluding United States federal holidays.

Orders placed before 12:00 PM Eastern Time (ET) may qualify for same-day processing and shipment, depending on product availability and fulfillment capacity.

Please note:

  • Orders placed after the daily cutoff may begin processing on the following business day.
  • Orders placed on weekends or holidays will generally be processed on the next business day.
  • During periods of high order volume, inventory verification, or unexpected fulfillment delays, processing may take up to 3 business days.
  • Processing times are separate from shipping transit times.

Once your order has shipped, you will receive a confirmation email containing tracking information when available.

2. DOMESTIC SHIPPING — UNITED STATES

We offer shipping throughout the United States.

Shipping Rates

Standard Shipping: $4.95 USD per order

Shipping is free for products or promotional offers specifically marked as eligible for Free Shipping.

Any applicable shipping charges will be displayed during checkout before your purchase is completed.

Estimated Delivery Times

Standard domestic delivery typically takes 3–7 business days after shipment.

Actual delivery times may vary depending on your location, carrier operations, weather conditions, and other circumstances beyond our reasonable control.

Shipping Carriers

We work with established shipping carriers, which may include:

  • USPS
  • UPS
  • FedEx
  • DHL
  • Other trusted shipping and logistics providers

The shipping carrier and service level may vary depending on the destination, package size, product availability, and fulfillment location.

Order Tracking

Once your order ships, tracking information will be sent to the email address provided during checkout.

Please allow up to 24–48 hours for tracking updates to appear in the carrier’s system.

3. INTERNATIONAL SHIPPING

Elvia offers international shipping to eligible destinations worldwide, subject to carrier availability, product restrictions, and applicable laws.

Estimated International Delivery

International orders typically arrive within 7–21 business days after shipment.

Delivery times may vary depending on:

  • Destination country.
  • Customs processing.
  • Local postal services.
  • Carrier availability.
  • Import regulations.
  • Weather or transportation disruptions.

International delivery estimates do not include order processing time.

International Shipping Rates

International shipping rates are calculated during checkout based on the destination, selected shipping method, and applicable shipping requirements.

The total shipping cost will be displayed before the order is completed.

Customs Duties and Import Taxes

International customers may be responsible for additional charges imposed by their destination country, including:

  • Import duties.
  • Customs fees.
  • Value-added tax (VAT).
  • Local taxes.
  • Other applicable import charges.

Unless expressly stated otherwise during checkout, these charges are not included in the product price or shipping fee.

Customers are responsible for paying applicable import duties and taxes when required.

We recommend reviewing your country’s import regulations before placing an order.

International Product Restrictions

Certain cosmetics, beauty products, nutritional supplements, or wellness products may be restricted or prohibited in specific countries.

We reserve the right to cancel orders that cannot legally or safely be shipped to the selected destination.

If we cancel an order because shipping is unavailable or prohibited, we will issue an appropriate refund.

4. ORDER CHANGES AND CANCELLATIONS

We understand that customers may occasionally need to update or cancel an order.

If you need to modify your shipping address, change your order details, or request cancellation, please contact us as soon as possible.

Email: [email protected]

We recommend contacting us within 1 hour of placing your order to maximize the possibility of making changes before fulfillment begins.

Before Shipment

If your order has not yet entered fulfillment or shipped, we will make reasonable efforts to accommodate your request.

However, order modifications and cancellations cannot always be guaranteed.

After Shipment

Once an order has shipped, we may be unable to:

  • Change the shipping address.
  • Modify the products ordered.
  • Cancel the shipment.
  • Change the selected shipping method.

If your order has already shipped, please refer to our Refund & Return Policy for available options.

Nothing in this section limits cancellation rights provided by applicable law.

5. SHIPPING DELAYS

While we work to ensure timely delivery, occasional shipping delays may occur.

Potential causes include:

  • Severe weather conditions.
  • Carrier disruptions.
  • High shipping volumes.
  • Customs inspections.
  • Public holidays.
  • Incorrect or incomplete delivery information.
  • Unexpected transportation or logistical issues.

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team.

Email: [email protected]

We will review the shipment status and, when appropriate, coordinate with the shipping carrier to investigate the delay.

Shipping estimates are not guaranteed delivery dates unless expressly stated otherwise.

We will comply with applicable laws regarding delayed shipments, required notices, cancellation rights, and refunds.

6. LOST, MISSING, OR DAMAGED PACKAGES

Your satisfaction is important to us, and we are committed to helping resolve shipping-related issues.

Lost or Missing Packages

If your package has not arrived within the expected delivery timeframe, please contact us.

We recommend reporting missing packages within 7 days of the expected delivery date to help us investigate promptly.

Our support team may contact the carrier to determine the shipment’s status.

Depending on the circumstances, we may offer:

  • A replacement shipment.
  • A refund.
  • Another appropriate resolution.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

To help us review your request, please provide:

  • Your order number.
  • A description of the damage.
  • Photographs of the damaged product.
  • Photographs of the shipping packaging, if available.

We will evaluate the issue and work toward an appropriate resolution.

Important: The recommended 7-day reporting period does not eliminate or restrict any rights you may have under applicable consumer protection laws.

7. INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate and complete shipping information during checkout.

Please verify your:

  • Full name.
  • Street address.
  • Apartment or unit number, if applicable.
  • City and state.
  • ZIP or postal code.
  • Country.
  • Contact information.

If you notice an error in your shipping information, contact us immediately at:

[email protected]

We will attempt to correct the information before shipment whenever possible.

If a package is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order can be reshipped.

Any such charges will be communicated before reshipment.

8. PEAK SEASONS AND HOLIDAYS

During high-volume shopping periods, order processing and delivery may take longer than usual.

These periods may include:

  • Black Friday.
  • Cyber Monday.
  • Christmas and New Year.
  • Major promotional events.
  • United States federal holidays.
  • Other periods of increased shipping demand.

We recommend placing orders early during these periods to allow sufficient time for delivery.

We appreciate your patience and understanding during seasonal shipping delays.

9. DELIVERY CONFIRMATION

Orders may be marked as delivered based on tracking information supplied by the shipping carrier.

If your tracking information indicates that your package was delivered but you have not received it, we recommend:

  • Checking around your delivery location.
  • Confirming the shipping address on your order.
  • Checking with household members, neighbors, or building management.
  • Contacting our customer support team for assistance.

We may initiate an investigation with the shipping carrier when appropriate.

A carrier’s delivery confirmation does not automatically eliminate any legal responsibility we may have for delivery of your order.

10. CONTACT INFORMATION

If you have questions about shipping, tracking, delivery delays, lost packages, or order modifications, please contact our customer support team.

Store Name: Elvia

Website: https://elviamd.co

Customer Support Email: [email protected]

Phone: (786) 652-7584

For the fastest assistance, please include your order number and the email address associated with your purchase when contacting us.

© 2026 Elvia. All rights reserved.