Terms of service

TERMS OF SERVICE

Elvia
Website: https://elviamd.co
Last Updated: October 19, 2026

OVERVIEW

Welcome to Elvia.

This website is operated under the store name Elvia.

Throughout this website, the terms “Elvia,” “Company,” “we,” “us,” and “our” refer to the operator of the Elvia online store.

Elvia operates the website https://elviamd.co, offering beauty, makeup, cosmetic, wellness, nutritional supplement, and related products.

By visiting our website, browsing our products, creating an account, or purchasing any products or services, you agree to comply with and be bound by these Terms of Service (“Terms”).

These Terms apply to all visitors and users of the website, including customers, browsers, merchants, vendors, and contributors of content.

Please read these Terms carefully before accessing or using our website.

If you do not agree with these Terms, you must discontinue your use of our website and services.

We reserve the right to modify, update, or replace any portion of these Terms at any time by posting revisions on this page. Your continued use of the website after changes become effective constitutes your acceptance of the updated Terms, to the extent permitted by applicable law.

Our online store is powered by Shopify Inc., which provides the e-commerce platform that enables us to offer and sell our products and services.

SECTION 1 — ONLINE STORE TERMS

By using this website, you represent and warrant that:

You are at least the age of majority in your state, province, or jurisdiction of residence, or you have obtained the necessary consent from a parent or legal guardian where permitted by law.
You will use our website and products only for lawful purposes.
You will not violate any applicable local, state, federal, or international laws while using our services.
You will not transmit viruses, malware, worms, or any other harmful code.
You will not engage in fraudulent, deceptive, or unauthorized activities involving our website.

We reserve the right to suspend or terminate access to our services if these Terms are violated.

SECTION 2 — GENERAL CONDITIONS

We reserve the right to refuse service, cancel orders, or restrict access to our website when reasonably necessary to prevent fraud, abuse, unlawful activity, or violations of these Terms, subject to applicable law.

You acknowledge that information transmitted through the internet may pass through multiple networks and may be modified to accommodate technical requirements.

Payment information is processed through secure payment processing systems using encryption and other appropriate security measures.

You may not reproduce, duplicate, copy, distribute, sell, resell, or exploit any portion of our website, services, or content without our prior written authorization.

Section headings are included for convenience and do not affect the interpretation of these Terms.

SECTION 3 — ACCURACY AND COMPLETENESS OF INFORMATION

We make reasonable efforts to ensure that information displayed on our website is accurate, complete, and current.

However, we do not guarantee that all website content, including product descriptions, ingredients, pricing, availability, or promotional information, will always be free from errors.

Information provided on our website is intended for general informational purposes.

We reserve the right to correct inaccuracies, update product information, or modify website content at any time without prior notice, except where notice is required by law.

Customers are responsible for reviewing product information, ingredients, instructions, and warnings before purchasing or using any product.

SECTION 4 — PRODUCT PRICING AND SERVICE MODIFICATIONS

All product prices are displayed in United States Dollars (USD), unless otherwise indicated.

Prices, promotions, discounts, and product availability may change without prior notice.

We reserve the right to:

Modify product prices.
Introduce or discontinue products.
Limit promotional offers.
Modify website features or services.
Restrict product availability based on geographic location.
Correct pricing or product listing errors.

Changes to prices will not affect completed purchases except as otherwise permitted by applicable law.

We are not responsible for losses resulting from changes to website features, pricing, or product availability, except where liability cannot legally be excluded.

SECTION 5 — PRODUCTS, COSMETICS, AND NUTRITIONAL SUPPLEMENTS

Elvia offers products that may include cosmetics, makeup, beauty products, skincare products, dietary supplements, nutritional products, and related wellness items.

5.1 Product Availability

Certain products may be available exclusively through our online store.

Products may be offered in limited quantities and may be discontinued without prior notice.

We reserve the right to limit purchases by customer, household, geographic location, or order quantity.

5.2 Product Descriptions

We make reasonable efforts to accurately display product descriptions, packaging, ingredients, colors, sizes, and specifications.

However, actual product appearance may vary due to lighting, screen settings, manufacturing variations, or packaging updates.

We do not guarantee that colors displayed on your device will precisely match the physical product.

5.3 Cosmetic and Beauty Products

Cosmetic and beauty products should be used only as directed.

Customers should review ingredient lists and product warnings before use, particularly if they have known allergies, sensitivities, or existing skin conditions.

We recommend performing a patch test when appropriate before applying a new cosmetic or skincare product.

Discontinue use if irritation, discomfort, or an adverse reaction occurs.

If you experience a serious adverse reaction, seek appropriate medical attention.

5.4 Dietary Supplements and Nutritional Products

Any dietary supplements or nutritional products sold through Elvia are intended to support general health and wellness, as described on their respective product labels.

Unless expressly authorized by applicable regulatory authorities, our products are not intended to diagnose, treat, cure, or prevent any disease.

Information provided on our website does not constitute medical advice, diagnosis, or treatment.

Customers should consult a qualified healthcare professional before using dietary supplements, particularly if they:

Are pregnant or nursing.
Take prescription medications.
Have an existing medical condition.
Have known allergies or sensitivities.
Are considering supplements for children or adolescents.

Customers must follow the directions, dosage instructions, and warnings provided on product labels.

Do not exceed the recommended dosage unless instructed by a qualified healthcare professional.

Individual results may vary.

5.5 Product Results and Expectations

Product results may vary depending on individual characteristics, usage, lifestyle, and other factors.

Testimonials, customer reviews, and promotional materials reflect individual experiences and do not guarantee identical results for every customer.

We do not guarantee specific cosmetic, nutritional, wellness, or aesthetic outcomes.

Nothing in these Terms limits any rights or remedies available to consumers under applicable law.

5.6 Returns and Exchanges

Products may be eligible for returns, exchanges, or refunds according to our published Refund Policy.

For hygiene and safety reasons, certain opened or used cosmetic products and nutritional supplements may be ineligible for return, except where required by applicable law or expressly permitted by our Refund Policy.

Customers should review our Refund Policy before making a purchase.

SECTION 6 — BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse, limit, or cancel orders when reasonably necessary to prevent fraud, unauthorized resale, payment abuse, or other prohibited activities.

Order restrictions may apply to purchases associated with:

The same customer account.
The same payment method.
The same billing address.
The same shipping address.
Multiple orders suspected of fraudulent or unauthorized activity.

If an order is modified or canceled, we may contact you using the email address or telephone number provided during checkout.

You agree to provide accurate, complete, and current information when making purchases.

You are responsible for maintaining accurate billing, shipping, and contact information.

We are not responsible for delivery failures caused by incorrect or incomplete information supplied by customers, except as otherwise required by law.

All payments must be authorized by the legitimate payment method holder.

SECTION 7 — THIRD-PARTY TOOLS AND SERVICES

Our website may provide access to third-party applications, payment processors, shipping providers, analytics services, and other external tools.

These services may operate under their own terms, conditions, and privacy policies.

We do not control every aspect of third-party services and cannot guarantee their continuous availability or performance.

Third-party tools are provided on an “as available” basis, subject to applicable law.

Customers should review the relevant third-party terms before using external services.

We may introduce additional tools, integrations, and website features in the future.

Such features will also be subject to these Terms.

SECTION 8 — THIRD-PARTY LINKS

Our website may contain links to external websites or services operated by third parties.

These links are provided for convenience and informational purposes.

We do not necessarily endorse, control, or assume responsibility for third-party websites, products, services, or content.

We encourage customers to review the policies and terms of external websites before making purchases or providing personal information.

Transactions conducted directly with third-party businesses are generally governed by those businesses’ respective terms and policies.

Nothing in this section excludes liability that cannot legally be limited.

SECTION 9 — USER COMMENTS, REVIEWS, AND SUBMISSIONS

Customers may submit reviews, testimonials, comments, suggestions, photographs, or other content through our website or associated communication channels.

By submitting content, you represent that:

You have the legal right to submit the content.
The content does not infringe upon another person’s intellectual property rights.
The content does not contain unlawful, defamatory, threatening, or abusive material.
The content does not contain malicious software or harmful code.
Any statements regarding your personal experience are truthful and reflect your genuine opinions.

You grant Elvia a non-exclusive, worldwide, royalty-free license to use, reproduce, display, distribute, and adapt content you voluntarily submit for purposes related to operating and promoting Elvia, subject to applicable privacy and consumer protection laws.

You retain ownership of your original content.

We reserve the right to moderate or remove content that violates these Terms or applicable law.

We do not require customers to provide positive reviews, and nothing in these Terms restricts customers from posting honest reviews or exercising legally protected consumer rights.

SECTION 10 — PERSONAL INFORMATION AND PRIVACY

Your submission of personal information through our website is governed by our Privacy Policy.

We may collect and process information necessary to:

Process and fulfill orders.
Provide customer support.
Manage customer accounts.
Process payments.
Communicate order updates.
Prevent fraud and unauthorized transactions.
Improve website functionality.
Provide marketing communications where permitted by law.

Our collection, use, storage, and disclosure of personal information are described in our Privacy Policy.

Customers should review the Privacy Policy for information about their privacy rights and available choices.

Website: https://elviamd.co

SECTION 11 — ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to:

Product descriptions.
Ingredients or specifications.
Pricing.
Promotional offers.
Shipping costs.
Estimated delivery times.
Product availability.
Discounts or subscription information.

We reserve the right to correct errors and update information when necessary.

If an error materially affects an order, we may contact the customer to provide updated information or offer an appropriate resolution.

Orders may be canceled when permitted by applicable law, and any payments collected for canceled orders will be refunded as required.

We are not obligated to update every item of website information continuously, except where required by law.

SECTION 12 — PROHIBITED USES

You agree not to use our website or services for any unlawful, fraudulent, abusive, or unauthorized purpose.

Prohibited activities include:

Violating applicable laws or regulations.
Infringing intellectual property rights.
Submitting false or misleading information.
Attempting unauthorized access to customer accounts or website systems.
Uploading malicious software.
Engaging in phishing, spam, or fraudulent activities.
Collecting personal information without authorization.
Harassing, threatening, or discriminating against others.
Circumventing website security measures.
Interfering with website operations.
Using automated systems to extract website content without authorization.
Engaging in payment fraud or unauthorized chargebacks.
Impersonating another individual or business.

We reserve the right to restrict or terminate access to our services when these Terms are violated.

SECTION 13 — DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

13.1 Website Availability

We strive to maintain a reliable and secure shopping experience.

However, we do not guarantee that our website will always operate without interruptions, delays, technical issues, or errors.

Website services are provided on an “as is” and “as available” basis to the extent permitted by applicable law.

13.2 Product Warranties

Except for warranties expressly provided by us or required by applicable law, we disclaim implied warranties to the maximum extent legally permitted.

This includes implied warranties of merchantability, fitness for a particular purpose, and non-infringement where such disclaimers are legally enforceable.

Nothing in these Terms limits statutory warranties or consumer rights that cannot legally be waived.

13.3 Health and Wellness Disclaimer

Elvia products are not a substitute for professional medical advice, diagnosis, or treatment.

Customers are responsible for reviewing product instructions, ingredient information, and warnings.

We encourage customers to consult qualified healthcare professionals when appropriate.

Nothing in these Terms excludes liability for defective products, personal injury, or other claims where such exclusions are prohibited by law.

13.4 Limitation of Liability

To the maximum extent permitted by applicable law, Elvia and its owners, officers, directors, employees, affiliates, contractors, suppliers, and service providers shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website or services.

Such damages may include lost profits, lost revenue, loss of data, or business interruption.

This limitation does not apply to liability that cannot legally be excluded or restricted.

Nothing in these Terms is intended to limit rights or remedies available under applicable consumer protection, product liability, or other mandatory laws.

SECTION 14 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Elvia and its owners, officers, directors, employees, affiliates, contractors, suppliers, and service providers against third-party claims, losses, liabilities, damages, and reasonable legal expenses arising from:

Your material breach of these Terms.
Your unlawful use of our website or services.
Your infringement of another party’s intellectual property or legal rights.
Your fraudulent or intentionally wrongful conduct.

This provision does not require consumers to indemnify Elvia for its own negligence, unlawful conduct, or other liabilities that cannot legally be transferred.

SECTION 15 — SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by law or severed where necessary.

The remaining provisions shall continue in full force and effect.

SECTION 16 — TERMINATION

These Terms remain effective unless terminated by either you or us.

You may discontinue using our website at any time.

We may suspend or terminate your access if you violate these Terms, engage in fraudulent conduct, or misuse our services.

Termination does not eliminate outstanding payment obligations or other responsibilities that arose before termination.

Provisions that reasonably should survive termination, including intellectual property protections, limitations of liability, and dispute-related provisions, shall remain effective to the extent permitted by law.

Termination of website access does not automatically cancel an active paid subscription.

Where subscriptions are offered, subscription cancellations must be processed using the cancellation methods disclosed in the applicable subscription terms.

SECTION 17 — ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other applicable policies expressly incorporated by reference, constitute the agreement governing your use of our website and services.

These Terms supersede previous agreements or communications relating to the same subject matter.

Our failure to enforce any provision does not constitute a waiver of our right to enforce that provision later.

Any interpretation of these Terms shall be consistent with applicable law.

SECTION 18 — GOVERNING LAW

These Terms of Service and any disputes arising from or relating to your use of our website or services shall be governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-law principles.

This provision does not deprive consumers of mandatory legal protections available under applicable laws in their state or jurisdiction of residence.

Nothing in these Terms prevents consumers from exercising rights or pursuing remedies that cannot legally be restricted.

SECTION 19 — CHANGES TO TERMS OF SERVICE

We reserve the right to update, modify, or replace these Terms from time to time.

Updated Terms will be published on this page with a revised “Last Updated” date.

Where required by applicable law, we will provide additional notice or obtain consent before implementing material changes.

Continued use of our website after updated Terms become effective constitutes acceptance of those changes to the extent permitted by law.

Changes to subscription pricing, recurring billing, or other material subscription conditions are subject to applicable consumer protection laws and any subscription terms disclosed at the time of purchase.

SECTION 20 — SHIPPING AND DELIVERY

Orders placed through Elvia are subject to our published Shipping Policy.

Estimated shipping and delivery times may vary depending on:

Customer location.
Product availability.
Order processing requirements.
Shipping carrier operations.
Weather conditions.
Customs processing, where applicable.
Other circumstances beyond our reasonable control.

Shipping estimates are not guarantees unless expressly stated otherwise.

Customers are responsible for providing complete and accurate delivery information.

If an order is delayed, lost, damaged, or delivered incorrectly, customers should contact our support team.

We will address shipping issues in accordance with our Shipping Policy and applicable consumer protection laws.

Nothing in this section limits our legal obligations regarding delivery, refunds, or risk of loss.

SECTION 21 — REFUNDS, RETURNS, AND EXCHANGES

All purchases are subject to our published Refund Policy.

Refund eligibility may depend on the product category, condition, and applicable legal requirements.

Certain cosmetic, beauty, and nutritional supplement products may have specific return restrictions due to hygiene, health, or safety considerations.

Products that arrive damaged, defective, incorrect, or otherwise fail to meet applicable legal requirements may qualify for remedies under applicable law.

Customers seeking assistance with returns or refunds should contact:

[email protected]

Approved refunds will generally be issued to the original payment method unless another method is required or agreed upon.

Processing times may vary depending on the payment provider.

Please review our Refund Policy for detailed return procedures, eligibility requirements, and applicable timelines.

SECTION 22 — INTELLECTUAL PROPERTY

All website content, including text, graphics, logos, product photographs, designs, branding, and other materials, is owned by Elvia or used under appropriate authorization, unless otherwise indicated.

The Elvia name, branding, and associated visual materials may be protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit protected website materials without prior written permission from the applicable rights holder.

Unauthorized use may result in legal action where appropriate.

SECTION 23 — CUSTOMER SUPPORT AND COMMUNICATIONS

By providing your contact information when placing an order, you authorize us to communicate with you regarding your purchases, account activity, customer service requests, and other transactional matters.

These communications may include:

Order confirmations.
Payment receipts.
Shipping notifications.
Delivery updates.
Customer support responses.
Subscription billing notifications.
Important service announcements.

Marketing emails and promotional text messages will be sent only where permitted by applicable law and subject to any required consent.

You may opt out of marketing communications using the unsubscribe instructions provided or by contacting our customer support team.

Opting out of marketing communications will not necessarily prevent essential transactional or account-related messages.

SECTION 24 — CONTACT INFORMATION

For questions regarding these Terms of Service, products, orders, subscriptions, refunds, or general customer support, please contact us using the information below.

Store Name: Elvia